You may order only after you have contacted us and expressed in written form which of our products you would like to purchase, and how many of its administrations you need as well. If you are an Human Resource professional and are going to use our products for organizational assessment purposes, you must first present true and original certificate in support of your qualification, given by accredited institution in accordance to the acting law.
After the customer sends us the written inquiry, preferably in the form of an email, the customer will receive a confirmation email containing the order number, the ordered product/s, their value, and the bank account where the total value of the order must be transferred. The order will be paid once the user sends the indicated amount to HR Analytics Ltd.’s bank account.
When the value of the order is received in HR Analytics Ltd.’s bank account, the customer will be sent an email with containing personalized protected link or links, in case of multiple administrations, leading to the desired product. The links have a time frame within which they are valid. Each link may be used only once, and any failure, except a proven emergency, to do so in the predefined time frame makes it invalid, and the order cannot be reimbursed to the customer.
After the ordered product/test is fully completed, HR Analytics has the obligation to send the customer a personal report with a written and numerical analysis of the customer’s responses within 5 business days after the day of completing the test. The report is therefore the result of the transaction and a proof that it legally occurred. HR Analytics Ltd. reserves its right to amend the report only if there is a mistake that occurred from inattention or technical nature such as lack of synchronization in the file formats and characteristics on the HR Analytics Ltd.’s side and on the customer’s side. In such case HR Analytics Ltd. is obliged to amend the file, and the customer is obliged to assist HR Analytics Ltd.’s help to deliver a functional product. The report cannot be amended in any other cases.
HR Analytics Lts. has the right to refuse or cancel already confirmed orders in case the products/tests are not available temporarily. If the requested products are not available, HR Analytics Lts. will notify the customer within a week by means of an email or a phone call. In case the amount for the order is already transferred to the bank account of HR Analytics Ltd., the user may choose between a full refund or replacing the order with different products.